BOSE, J. The Human Factor in Digital Transformation: An Empathy-Driven Approach to Change Management in India’s IT and ITES Organizations. Digital Repository of Theses - SSBM Geneva, [S. l.], 2025. Disponível em: https://repository.e-ssbm.com/index.php/rps/article/view/883. Acesso em: 9 oct. 2025.