GEDELA, K. K. K. Bridging Traditional ITSM and Modern Engineering: An Ethnographic Study of ITIL & SRE on GCP. Digital Repository of Theses - SSBM Geneva, [S. l.], 2025. Disponível em: https://repository.e-ssbm.com/index.php/rps/article/view/821. Acesso em: 22 aug. 2025.