VARGHESE, S. A Framework to Improve the Net Promoter Score Through Focused Communication at Specific Touch Points of a Private Hospital in India. Digital Repository of Theses - SSBM Geneva, [S. l.], 2025. Disponível em: https://repository.e-ssbm.com/index.php/rps/article/view/685. Acesso em: 9 oct. 2025.